You can browse listings on BOOKAPLACE, select your preferred accommodation, and confirm your reservation by completing payment. A booking is only confirmed once you receive a confirmation email.

If a Host does not specify their own cancellation/refund terms, our Default Cancellation Policy applies:

• Cancel within 48 hours of making a booking (and at least 7 days before check‑in) → Full refund.

• Cancel more than 7 days before check‑in → 50% refund.

• Cancel within 7 days of check‑in or no‑show → No refund.

No. All fees paid by Hosts for listings, promotions, or subscriptions are strictly non‑refundable, even if a listing is removed, suspended, or terminated.

Hosts are solely responsible for declaring and paying any income tax or tourism levies to SARS or other authorities.

Guests pay securely through the BOOKAPLACE Platform using approved and secured payment providers or direct EFT. BOOKAPLACE will pay the Host for confirmed accommodation booked through the Platform directly into their nominated South African Bank Account. 

Standard Payout Timing

Where early or split payouts do not apply, Host payouts will be released:

• Within seven (7) days prior to the Guest’s check‑in date, OR

• In accordance with the Host’s stated Cancellation Policy, within such timeframe as ensures no financial loss to the Platform.

Payouts are subject to the following conditions:

• No disputes have been lodged.

• No payment reversals or chargebacks have occurred.

• No suspected fraudulent activity is under investigation.

We release payouts up to 7 days before check‑in. This ensures your money is secured early, while also protecting you from fraud, chargebacks, or disputes. It’s the same trusted system used by booking platforms worldwide — giving both Hosts and Guests peace of mind. 

Depending on your selected pricing plan, the Platform may:

• Charge a commission per confirmed booking, or
• Charge a monthly subscription fee, or
• Apply promotional terms (e.g. Founders offers) or
• A combination of the above

All applicable fees are shown clearly when you choose your plan.

Commission and/or fees are calculated on the total booking value and includes VAT, unless stated otherwise on the Website.

No. BOOKAPLACE will issue Hosts with a tax invoice for any fees/commisions deducted and will provide payout records for your reference if required.

Each listing has its own cancellation policy.
If a refund is due:

• The refund is processed in line with your policy
• Service fees may be retained where legally permitted
• Refund timing depends on bank and payment gateway processing times
• If no refund or cancellation policy is set by a Host, the Platform's Default Refund/Cancellation policy will apply.

If a payment is disputed, reversed, or found to be fraudulent: Payouts may be temporarily withheld, Funds already paid to you as a Host may need to be returned to the applicable Guest.

No. All payments must be processed through the Platform. Bypassing the Platform to avoid fees is prohibited and may result in delisting.