BOOKAPLACE.CO.ZA – TERMS AND CONDITIONS
Last updated: 24 May 2026
These Terms and Conditions (“Terms”) govern your use of the website https://bookaplace.co.za (“Website” or “Platform”), operated by BOOKAPLACE (Pty) Ltd, registration number 2025/965399/07 (“BOOKAPLACE”, “we”, “us”, “the Company”, “the Platform” or “our”).
By accessing or using the Platform, you (the “User”, “Guest”, ‘’establishment’’, or “Host”) agree to be bound by these Terms. If you do not agree, you should immediately stop using the Platform. Use of the Platform will automatically bind you to this agreement notwithstanding any disagreements by you regarding the terms of this policy.

1. DEFINITIONS
• Platform: The website and booking system operated by BOOKAPLACE, and refer to all websites or software applications owned or controlled by us, and all other websites or software applications powered by our system, and all third-party websites or software applications that make use of data provided by us, and all databases or file storage owned or controlled by us, and all social media or blog accounts owned or controlled by us.
• Host: A person or entity listing accommodation on the Platform for booking.
• Guest: A person or persons making a booking or bookings via the Platform.
• Listing: An accommodation advertisement published by a Host on the Platform.
• Booking: A confirmed reservation made via the Platform.
• Featured Listing: A paid or promotional placement that may increase visibility but does not guarantee bookings.
• Establishment: Refers to one or many accommodation establishments that you advertise, have advertised or seek to advertise on the Platform. “Your Establishment” refers to both the physical building and/or location of your accommodation establishment, as well as its business operations as an accommodation provider and related hospitality service.
2. ROLE OF BOOKAPLACE
2.1 We are an online intermediary platform only and we do not own, manage, control, or operate any accommodation listed on the Platform.
2.2 A legally binding rental agreement is formed directly between the Guest and the Host. We are not a party to that agreement.
2.3 We do not guarantee the quality, safety, legality, or availability of any Listing. Although we will do our utmost best to ensure all listings are accurate, safe, true and real by verifying such listing to the best of our abilities and we may perform onsite inspections of the establishments.
2.4 No representative, affiliate, dealer, agent, officer or employee of the Platform has the authority to change or modify these Terms, except pursuant to an official revised version of these Terms, and you may not rely on any such change or modification. These Terms cannot be changed by you and our activation or provision of any services to you does not indicate our acceptance of any changes made by you to our Terms. Neither the Platform nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the Platform or the services or content provided from and through the Platform. Furthermore, the Platform makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available via the Platform are free from errors or omissions or that the service will be uninterrupted and error free. You are encouraged to report any possible malfunctions and/or errors to the Platform.
2.5 The headings to the paragraphs to this Agreement are inserted for reference purposes only and shall not affect the interpretation of any of the provisions to which they relate.


3. USER ACCOUNTS
3.1. Registration: To list a property or book a stay, you must register an account. You agree to provide accurate, current, and complete information.
3.2. Eligibility: By using this Website, you guarantee that you are at least 18 years of age and possess the legal capacity to enter binding contracts. You also warrant that you have the right to enter into this agreement.
3.3. Security: You will need a username and password to enable you to gain access to and/or use a service. You will not be able to access and/or use a service without a username and password. You are responsible for maintaining the confidentiality of your account credentials. You must notify us immediately of any unauthorized use of your account.
3.4. Security: You agree that:
-You will use your username and password for your own personal use only.
-You will not disclose your username and/or password to any other person for any reason whatsoever.
-You agree to cause all people who use any services under your account or with your authorization to comply with these Terms and acknowledge that the acts or omissions of all persons who use services under your account or with your authorization will be treated for all purposes as your acts or omissions.
-You will not attempt to circumvent the Platform user authentication processes or engage in attempts to access the Platform’s network where not expressly authorized to do so.
-We will not be responsible for any loss arising due to a third-party gaining access to your password through your use of the Platform. You hereby indemnify us for any damage, loss or liability of whatsoever nature arising from unauthorized access to the Platform.
- You hereby undertake to ensure that all the information that you supply to the Platform is correct and continuously updated, including, but not limited to, your name and email address. The Platform shall not be liable for any damage, loss or liability of whatsoever nature arising from any misrepresentation by you.
- We reserve the right to alter or change your listing at any time and we are not required to notify you of any such changes. You grant us the right to make adaptations of your content including, but not limited to, cropped photographs, rewritten descriptions and to display this adapted content on your listing. You do not have ownership of this adapted content, and cannot make use of this adapted content without our written permission.
- You warrant that your content (including, but not limited to, text and photographs) is original and that you have the right to use it for marketing purposes and you also warrant that none of your content in any way breaches or infringes the copyright of any third-party, whatsoever, and you hereby indemnify the Platform against any and all claims by third parties in respect of any breach or alleged breach of intellectual property rights as a result of your content.
- By uploading your content, you grant us permission to make use of any such content for any reasonable reason as determined by us in our sole discretion, including, but not limited to, advertising, and promoting any brands owned by the Platform. You also grant us permission to use your content in any media, including but not limited to social media, print and television without notice thereof.

4. BOOKINGS (GUESTS)
4.1. Booking Process: A booking is confirmed only when the Guest receives a confirmation email from the Platform and the required payment (deposit or full) has been processed.
4.2. Pricing: All prices are displayed in South African Rand (ZAR) and include VAT where applicable, unless stated otherwise.
4.3. Guest Conduct: Guests agree to abide by the "House Rules" set by the Host. Any damage caused to the property during the stay is the sole responsibility of the Guest.
4.4. Any agreement for accommodation and the associated rights and obligations is between you and the accommodation establishment. We cannot and shall not be held liable for any damages or loss you may suffer as a result hereof.
4.5. By accepting this agreement, you also do so on behalf of all travelers included in your booking(s) made through the Platform or services and represent that you have the authority to do so.
4.6. It is solely your own responsibility to define and provide the correct information during the booking process and to assess the suitability of any service before booking. The Platform may engage you via various communication channels and perhaps even use the Website on your behalf, but it is still your own responsibility to make the final assessment of suitability and to check the accuracy of all information before making a booking.
4.7. All rates published on this website are subject to change without notice. While the Platform endeavors to display accurate prices at all times, pricing errors may occasionally occur and in such circumstances the Platform will do its best to correct such errors.
4.8. You agree to understanding what vaccinations or medication may be recommended for those travelling to your destination, the Platform assumes no responsibility in this regard.
4.9. You agree to ensuring the eligibility of the travelers/guests, including age, health, financial status or any other factors which might influence your ability to take-up or enjoy your booking.
4.10 The Platform also recommends that you seek out insurance products to adequately protect you from the risks associated with your booking. For example, you should ensure that you are adequately protected against loss for reasons of illness, cancellation, injury, damage to your baggage, theft, or any other possibility.
4.11 You understand and accept the responsibilities of using the Platform as a self-service booking website.
4.12. You understand that flights are occasionally re-scheduled or delayed, road closures occur, traffic delays occur, for various reasons and it is your responsibility to check for such itinerary changes or delays ahead of travel. The Platform will not be held liable for such changes and/or delays caused whatsoever. Any additional costs, including but not limited to accommodation charges or alternate travel arrangements, will be for your own account.
4.13. We assume no responsibility for the violation of these Terms or the use of the establishments by you or any other laws, regulations and rules by you as the Guest.
4.14. The Platform nor any of its directors, employees, officers, representatives, agents, consultants, suppliers, service providers or sub-contractors shall not be liable for any direct, indirect, special or consequential losses or damage of whatsoever nature that may result from the use of the Website, Platform, social media or any other means as well as your stay at any establishment.
4.15. You may only access and browse the Platform for legitimate personal and non-commercial purposes such as seeking to book accommodation or seeking to Host your accommodation.
4.16 The Platform reserves the right to restrict, suspend or terminate your access to this Platform at any time if we are of the view that you have breached these Terms of use. Any such restriction, suspension or termination will be without prejudice to any rights which the Platform may have against you in respect of such breach.
4.17 If you are quoted incorrectly by an establishment, the establishment is responsible for any shortfall between any quotation and the actual price of any accommodation. We will not be held responsible for any incorrect quotations or pricing.
4.18 You take note and accept that each listing may still have its own Terms and Conditions that will apply to your booking. You agree that you have familiarized yourself with their Terms and Conditions before making a booking or reservation for a stay at their accommodation provided.

5. HOST TERMS
5.1 LISTING OBLIGATIONS
5.1.1 Listing Obligations: Hosts must provide accurate descriptions, pricing, and high-quality images. You warrant that you have the legal right to list the property and that the property complies with all relevant local and/or municipal bylaws and safety regulations. Every establishment legally commits to supplying accurate information. You undertake to ensure that all your content is continuously updated. We will not be liable for any loss, damage, liability of whatsoever nature arising from any misrepresentation by you.
5.1.2. Exclusivity: (Optional) Unless otherwise stated, Hosts are not restricted from listing their properties on other platforms.
5.1.3. Taxes: Hosts are solely responsible for declaring and paying any income tax or tourism levies to the South African Revenue Service (SARS) or relevant authorities.
5.1.4. We reserve the right to withdraw or deny the Listing/Hosting of your establishment on the Platform for any reason we deem fit in our sole discretion.
5.1.5. There may be some types of establishments that we may decline to list/host or continue to do so, due to various reasons, such as poor ratings, poor condition of the establishment(s), unlawful practices, unfair discrimination of any kind, poor value for money, etc. We need not provide any reason for delisting/removal of your establishment.
5.1.6. We reserve the right to present accommodation/establishment(s) options to customers in any order, or in any position in the Platform. Our criteria for the ordering or position of your listing in our software need not be transparent and may be changed at any time without notice.
5.1.7. Your listing may be displayed alongside any other media and/or content, including banners and adverts for any product. You will not be entitled to any revenue that may be generated from said advertising.
5.1.8. If you request your establishment to be delisted/removed from the Platform, we will delist/remove your establishment within 7 working days after receiving written notice from you to do so.
5.1.9. You do not have an explicit or implicit right for your establishment to be listed/hosted on the Platform. This is irrespective of any factor(s) and you will have no recourse against the Platform or any related person for being delisted/removed and in the event of your establishment’s delisting/removal, the rights and/or obligations of any customers and/ or parties will persist.
5.1.10. In the event of a change of management or ownership of your establishment, it is your responsibility to notify us, and it is your responsibility to ensure that in the case of new ownership or management of your establishment, the new owner or manager will honor this agreement and any existing bookings that had been made via the Platform. You will, however, also remain liable in terms of this agreement.
5.1.11. If, for whatever reason, a Host is unable to accommodate a guest under the conditions for which they enquired, the Host is obliged to mark the enquiry as unavailable using the Platform. We will assume in such cases that your establishment is fully reserved for the enquired dates, and we may report as such to the guest. If you repeatedly ignore enquiries your establishment may be subject to delisting.
5.1.12. You hereby appoint the Platform as your agent, eligible to receive payments on your behalf with respect to any bookings at your establishment made through the Platform. These payments include any booking deposit requested by you, or any other payment the guest(s) may pay to the Platform with respect to their booking at your establishment, including balance payments and we cannot take responsibility for any outstanding payment not collected from the guest(s).
5.1.13. We reserve the right to withhold any amount that the Guest(s) has paid to us on your behalf until such time as there will be no loss to the Platform due to cancellation(s), awaiting future check-in date of a Guest or any other reason whatsoever. This may be reviewed depending on loyalty of the Host and for any other reason in our sole discretion as stipulated in 5.3.2.
5.1.14. On occasion, certain payments from us to you may be delayed due to unforeseen circumstances, such as high usage periods of online banking services, or situations where the details regarding the amount owed to you are under dispute. We will do our utmost best to resolve any such cases as soon as possible.
5.1.15. You agree that you will not bypass the Platform when engaging with any Guest(s) introduced to you by the Platform in whatsoever manner or for whatsoever reason.
5.1.16. You agree that you will not disclose or display the Platforms commission and/or fees to any guest, relative, friend, or any other person or platform in any way or means. For example, it should not be displayed on any statement or invoice that you may need to provide to the guest.
5.1.17. We do not assume responsibility for the running of your establishment in any way whatsoever.
5.1.18. It is the Host’s sole responsibility to comply with laws, by-laws, and any other legal requirements that may apply to your establishment(s).
5.1.19. It is your sole responsibility to adequately insure your establishment(s).
5.1.20. You will receive a Tax Invoice from us for any fees paid to us in connection with your establishment.

5.2 PRICING PLANS, COMMISSION & SUBSCRIPTIONS
5.2.1 Hosts may select from pricing plans offered on the Website, including:
• Commission based plans;
• Monthly/Yesrly subscription plans;
• Promotional or limited plans;
• A combination of these options, which are available to view on the Platform.
5.2.2 The applicable fee structure displayed at the time of selection forms part of this agreement.
5.2.3 Unless otherwise stated, commission is calculated on the total booking value and includes VAT.
5.2.4 Transaction currency is South African Rand (ZAR)

5.3 PAYMENT COLLECTION & PAYOUTS TO HOSTS
5.3.1 Appointment as Payment Collection Agent
a) The Host appoints us as its non exclusive payment collection agent, authorized to collect booking payments from Guests on the Host’s behalf, deduct applicable commissions, subscription fees, or other agreed charges, and remit the remaining balance to the Host in accordance with these Terms.
b) In the event that you suffer loss, damage or liability notwithstanding the Platform adhering to the above primary measures, you hereby indemnify and hold the Platform harmless for any loss, damage or liability of whatsoever nature arising from payments and transactions concluded on this website.
c) It is your responsibility to provide us with your correct payment details (such as bank details), as well as proof thereof if requested. Should a change in ownership or bank account take place, you must immediately notify us accordingly. We will not be held responsible for payments made into incorrect accounts due to cyber-attacks, hacking or otherwise, including payments to outdated accounts if we are not notified timeously of changes to your bank details.
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5.3.2 Payout Timing
Unless otherwise agreed in writing or stated on the Platform:
a) Eligibility for Early or Split Payouts
We may, at our discretion, release a portion or the full amount of the booking payout prior to guest check in for eligible Hosts only. Eligibility and payout timing may depend on factors including, but not limited to:
• The Host’s booking history and tenure on the Platform including loyalty to the Platform
• The selected pricing plan
• Booking value and booking lead time
• Risk, fraud, and chargeback assessments
b) Standard Payout Timing
Where early or split payouts do not apply, Host payouts will be released:
• Within seven (7) days of the Guests CHECK-IN DATE, OR depending on the Host Cancellation Policy, within such timeframe as there will be no loss to the Platform, provided there are no disputes, payment reversals, chargebacks, or suspected fraudulent activity.
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5.3.3 Split Payouts
Where we elect to apply a split payout arrangement, the payout may be structured as follows:
• An initial partial payout released after booking confirmation; and
• The remaining balance released before guest check-in date.
Split payout structures and percentages may vary and are not guaranteed.
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5.3.4 Payment Delays and Withholding
We reserve the right to delay or withhold payouts, in whole or in part, where:
• A Guest dispute has been raised;
• A chargeback or payment reversal occurs or is suspected;
• Fraud prevention or verification checks are required;
• Banking or payment gateway issues arise.
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5.3.5 No Guaranteed Payout Dates
Hosts acknowledge that payout timing is subject to successful settlement of Guest payments, dispute resolution processes, payment gateway rules, and banking timelines. We cannot guarantee payout dates.
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5.3.6 No Interest on Funds Held
No interest shall accrue or be payable on any funds held by us on behalf of a Host, and the Host waives any right to claim such interest.
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5.3.7 Chargebacks, Fraud & Reversals
In the event that a payment is charged back, reversed, or deemed fraudulent:
• Any funds already paid to the Host may be reclaimed;
• The Platform’s liability shall be limited to forfeiting its commission, if any;
• The Host remains responsible for refunding any amounts received in respect of the affected booking.
• In the unfortunate event of a guest’s payment being a fraudulent credit card payment, fraudulent bank deposit, fraudulent proof of payment or in the event of a guest’s payment being reversed for any reason by the bank or any other agency, our responsibility is limited to the forfeiture of any commission it may have earned on the booking and you are responsible for the repayment of any payment you may have received in respect of the booking, irrespective of your cancellation policy for that booking

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6. PAYMENTS & PAYMENT GATEWAYS
6.1 We use secure third party payment processors, including but not limited to PayFast / Paygate as well as providing direct EFT payment details for payments if required.
6.2 Payment / Credit card details are processed securely and never stored on our systems.
6.3 Payment availability depends on gateway rules and may change without notice.
Card transactions will be acquired for BOOKAPLACE, via Payfast by Network who are the approved payment gateway for all South African Acquiring Banks. Payfast by Network uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to https://payfast.io/ to view their security certificate and security policy

7. CANCELLATIONS & REFUNDS
7.1 Each Listing/ Host specifies its own cancellation policy, which applies to that booking. This MUST be specified on your listing for Guests to be made aware of.
7.2 Refunds are processed in accordance with the applicable policy and subject to payment provider timelines. Please note that bank processing times may vary.
7.3 We may retain service fees where legally permitted.
7.4 DOUBLE BOOKINGS, INCORRECT QUOTATIONS AND NON-AVAILABILITY OF ACCOMMODATION: If an accommodation establishment accepts more than one booking reservation for the same space of accommodation over the same period of time, and at least one of these reservations is booked through the Platform, the accommodation establishment will be in breach of contract with us. In such an event, the accommodation establishment is required in terms of the contract between BOOKAPLACE and the accommodation establishment to offer suitable alternative accommodation to the Guest or to fully refund the Guest for the amount that the Guest have already paid.
7.5 Any amount that Hosts owe to the Platform or a Guest as a result of a cancellation or a booking adjustment is due immediately and proof of payment will be required.
7.6 Host or Guests will have no claim to us in relation to any cancellation for any reason whatsoever.

8. COMPLIANCE
8.1 These Terms are written in plain language and comply with the Consumer Protection Act 68 of 2008.
8.2 Nothing in these Terms limits statutory consumer rights.
8.3 PROTECTION OF PERSONAL INFORMATION (POPIA)
8.3.1. We are committed to protecting your privacy. All personal information collected through the Platform is processed in accordance with the Protection of Personal Information Act, 2013 (POPIA). The Payfast by Network Privacy Policy may be accessed on: https:// payfast.io/privacy-policy/
8.3.2. By using the Platform, you consent to the collection and processing of your data for the purposes of facilitating bookings and communication.
8.3.3. Please refer to our Privacy Policy for detailed information on how we handle your data.

9. LIMITATION OF LIABILITY and INDEMNITY
9.1 We are NOT liable for:
• Acts or omissions of Hosts or Guests;
• Technical issues beyond reasonable control.
• The quality or safety of the accommodation
• Errors or interruptions on the Website
• Personal injury, death, any loss, or property damage occurring during a stay
9.2 Maximum liability is limited to R800.00, to the extent permitted by law.
9.3 We shall not be liable for any cost incurred by you to obtain professional or legal advice regarding this user agreement.
9.4 We assume no responsibility for the unavailability of any of the products or services or accommodation provided on this Platform.
9.5 Indemnity: You agree to indemnify and hold harmless BOOKAPLACE, its directors, and/or employees against any claims, losses, or expenses arising out of your breach of these Terms or your use of the Platform.

10. INTELLECTUAL PROPERTY
10.1 All Platform content remains the property of BOOKAPLACE
10.2 The Platform shall take all reasonable steps to secure the content of this Platform, as well as the information collected from you, from unauthorized access and/or disclosure. The Platform does not, however, make any warranties or representations that the content of the Platform shall be entirely safe or secure.
10.3 We recommend that you install anti-virus software before downloading any material from the Platform and ensure that such software is compatible with your equipment and regularly updated.
10.4 You may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, robots or spyware, to this Platform or the server and computer network supporting this Platform. Notwithstanding criminal prosecution, if you deliver or attempt to deliver any damaging code to this Platform, whether on purpose or negligently, you indemnify and hold the Platform harmless, without limitation, against any and all losses, liabilities and damages which the Platform may suffer as a result of such delivery, attempt or damaging code and you may not develop, distribute or use any device or program designed to breach or overcome the security measures of any restricted pages, products and services on this Platform and we reserve the right to claim damages from any persons who are directly or indirectly involved in the development, use and distribution of such devices or programs. If you commit any of the offences set out in the ECT Act (Act 25 of 2002) Electronic Communications and Transactions Act, you shall, notwithstanding any criminal prosecution, be liable for all losses, liabilities and damages that may be suffered by the Platform due to or related to such offences.
10.5 We have the right to remove this Platform as a whole, or any sections or features of this Platform, at any time without notice. We do not provide any warranties or make any representations that the Platform shall be available at any specific time

11. PROHIBITED CONDUCT
Users may not:
• Circumvent the Platform to avoid fees;
• Post misleading or illegal content;
• Abuse or misuse the Platform.

12. REVIEWS & FEEDBACK / DISPUTE RESOLUTION
12.1 Guests may submit reviews.
12.2 We may remove or moderate defamatory, unlawful, or inappropriate content.
12.3 In the event of a dispute between a Guest and a Host, the parties should first attempt to resolve the matter amicably. Any issues experienced during your stay must be reported directly to the Host and handled by them.
12.4 Any complaints about an establishment must also be brough to our attention by contacting us on our available contact method(s).
12.5 Hosts agree that we may publish comment and/or reviews in connection with your establishment(s) hosted by us but we are not liable or responsible in any way for the verification or accuracy of any such guest comments published and we will not be liable for any direct or indirect loss or damage of whatsoever nature and howsoever arising as a result of any guest comment(s) or review(s) published on or in connection with your listing. On any written response from a Host to a review, we reserve the right to publish or not to publish the response on the listing or edit the response before publication.

13. CHANGES TO TERMS
These Terms may be updated at any time. Continued use of the Platform constitutes acceptance.

14. SERVICE DELIVERY
We will use reasonable endeavors to ensure that our services are available and maintain the availability thereof. However, these services are provided “as is” and we cannot warrant or guarantee that these services will be free of errors, omissions, interruptions, delays or any other such situations.

15. CONTACT DETAILS
Email: contact@bookaplace.co.za
Website: www.bookaplace.co.za
Company: BOOKAPLACE (Pty) Ltd
Jurisdiction: South Africa